NEW ADM-261 EXAM PRICE - EXAM ADM-261 GUIDE MATERIALS

New ADM-261 Exam Price - Exam ADM-261 Guide Materials

New ADM-261 Exam Price - Exam ADM-261 Guide Materials

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Tags: New ADM-261 Exam Price, Exam ADM-261 Guide Materials, Test ADM-261 Preparation, Best ADM-261 Practice, ADM-261 Test Lab Questions

We have three versions for your practice according to your study habit. The pdf version is for you to print the ADM-261 Dump pdf out and you can share your ADM-261 exam dumps with your friends and classmates. The test engine version enables you feeling the atmosphere of formal test because it is a simulation of real test. The soft version is same as the test engine but it allows you to practice your Service Cloud Consultant real dumps in any electronic equipment.

Salesforce ADM-261 Exam Certification is highly valued in the industry and is recognized by employers worldwide. Holding this certification demonstrates that the candidate has the skills and knowledge required to effectively manage and administer the Service Cloud platform in Salesforce. Moreover, this certification opens up new career opportunities for professionals in the fields of customer service, help desk management and customer relationship management.

>> New ADM-261 Exam Price <<

Exam ADM-261 Guide Materials | Test ADM-261 Preparation

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To prepare for the ADM-261 exam, candidates should have a solid understanding of the Salesforce platform and its various features. They should also have experience working with the Service Cloud platform and be familiar with its key concepts and functions. In addition, candidates should be familiar with the Salesforce certification process and understand the requirements for maintaining their certification status. Overall, passing the ADM-261 exam demonstrates an individual's ability to effectively manage and optimize the Service Cloud platform, which can be a valuable asset for any organization.

Salesforce ADM-261 Exam covers a wide range of topics, including Service Cloud configuration and customization, managing cases and solutions, knowledge management, and contact center management. ADM-261 exam is designed to test the candidate's understanding of the Service Cloud platform and their ability to apply that knowledge to real-world scenarios. Passing ADM-261 exam demonstrates that the candidate has the skills and knowledge needed to effectively manage Service Cloud solutions.

Salesforce Service Cloud Administration Sample Questions (Q113-Q118):

NEW QUESTION # 113
Ifa Case cannot be resolved after Tier 1 has performed their troubleshooting steps, the case must be escalated to Tier 2 support. Tier 2 has additional troubleshooting steps. How can a Consultant configure the Lightning Service Console to support this requirement?

  • A. Enable Omni-Channel Case assignment
  • B. Implement Lightning Guided Engagement
  • C. Define separate Record Types for Tier 1 and Tier 2
  • D. Configure a Visual Flow Troubleshooting Action

Answer: B,D


NEW QUESTION # 114
The contact center at Universal Containers offers support through phone, email, public website, and a Community. The contact center manager wants to demonstrate the success of recent self-service initiatives to executive management. Which two reports should the contact center manager present to executive management? Choose 2 answers

  • A. Number of cases created using Communities by month.
  • B. Number of Knowledge articles created each month.
  • C. Number of cases closed by self-service users.
  • D. Average call handle time by team.

Answer: A,C


NEW QUESTION # 115
UC wants toimplement a Knowledge management process with the following requirements: It must contain four different kinds of content: customer FAQs, product specifications, contact center procedures, and product manuals. It must provide the ability to filter Knowledge search results by a single product, multiple products, or all 56 products. Any product-related content created by contact center agents must be approved by the contact center manager and the Knowledge manager before being published. Product content should only be visible internally to contact center agents who handle the product. How should a consultant recommend that Knowledge be configured?
Choose 3 answers.

  • A. Define approval processes for each article type
  • B. Define approval processes for each product
  • C. Configure workflow rules for each data category
  • D. Configure article types for each kindof content
  • E. Configure data category values for each product

Answer: C,D,E


NEW QUESTION # 116
Which of the following measures customer portal adoption/effectiveness among CUSTOMERS (Choose 2)?

  • A. Total cases created
  • B. # of cases via email
  • C. # of articles per agent
  • D. Most popular articles

Answer: A,D


NEW QUESTION # 117
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?

  • A. Web-to-Case forms
  • B. On-Demand Email-to-Case
  • C. Omni-Channel routing
  • D. Standard Email-to-Case

Answer: D


NEW QUESTION # 118
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Exam ADM-261 Guide Materials: https://www.prepawayete.com/Salesforce/ADM-261-practice-exam-dumps.html

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